Track Your Shipment
Enter your consignment number for a live update.
How to track your consignment
- Find your consignment number on your booking confirmation, connote or dispatch email.
- Enter the number in the tracking box above and select search.
- View live status, scan history and proof of delivery once the job is completed.
Tracking updates in real time as our drivers scan your freight at pickup, depot and delivery.
What each tracking status means
- Picked up
- Your freight has been collected and scanned onto our vehicle. General Service freight collected by the 2:00 PM cut-off is normally delivered the next business day.
- At depot
- The consignment has arrived at our Archerfield depot in Brisbane, where it is sorted overnight onto the correct delivery run for its zone.
- On board for delivery
- Your freight is loaded on the delivery vehicle. Every vehicle is GPS tracked, so dispatch can give you an ETA at any point.
- Delivered
- Proof of delivery has been captured on the driver's device, with the receiver's name, the time and a photo where available.
Most zones receive General Service freight overnight; some regional zones take around two business days. Express Same-Day jobs in eligible Zone 1 and Zone 2 suburbs are tracked from pickup to delivery on the same day.
Tracking questions
Where do I find my consignment number?
It is on your booking confirmation email, your connote label and your dispatch notification. If you booked through an account, it is also in your consignment history.
How often does tracking update?
Status changes each time your freight is scanned — at pickup, at the Archerfield depot and on delivery. Between scans, our dispatch team can give you a GPS-based ETA.
How do I get a copy of the proof of delivery?
Once delivered, the POD appears in the tracking result. If you need a copy emailed, contact dispatch with your consignment number.
My tracking hasn't changed — what should I do?
Call dispatch on the landline 07 3496 9510 during business hours (Mon–Fri 6am–6pm) or email contact@ontimehaulers.com.au with your consignment number and we will check it for you.
Customer support
Lost your tracking number or need an ETA? Our dispatch team can look it up for you.
Ship with us regularly?
Open a credit account for consolidated invoicing, saved addresses and full consignment history.
Open an account