Applies to website enquiries, quotations and electronic bookings unless otherwise agreed in writing.
1. Our Terms apply
All transport, handling, storage and related Services provided by Ontime Haulers Pty Ltd are subject to the current Ontime Haulers Customer Terms & Conditions of Carriage. By requesting a quotation, making a booking, tendering Goods, permitting collection, instructing us to provide Services, accepting delivery or paying an invoice, you accept those Terms, subject to any rights that cannot lawfully be excluded.
2. Accurate booking information
Customers must provide accurate freight descriptions, dimensions, weights, quantities, pallet requirements, pickup and delivery addresses, access information and special handling requirements. Charges may be adjusted where actual requirements differ from the information supplied.
3. Freight preparation
Goods must be properly packaged, labelled and suitable for normal transport and handling. Dangerous or regulated Goods must be declared before collection and all required documentation and packaging must comply with applicable law.
4. Service times
Collection and transit times are estimates unless Ontime Haulers expressly confirms a guaranteed commitment in writing. Booking cut-off times and service availability may affect the service cycle and estimated transit time.
5. Additional charges
Additional Charges may apply for waiting time, futile collection or delivery, redelivery, storage, tailgate or manual handling, restricted-access locations, special equipment, dangerous Goods, oversized freight, after-hours services, tolls, government charges or other services outside the accepted booking.
6. Safe access & refusal
Ontime Haulers may refuse, suspend or modify a Service where Goods, loading/unloading conditions, site access or the requested transport would be unsafe, unlawful or otherwise unsuitable. No customer instruction or delivery deadline overrides applicable safety or transport law.
7. Authority to Leave
Where Authority to Leave has been authorised, Goods may be left at the nominated location without a signature. Delivery evidence may include photographs, electronic records or GPS/location confirmation. The Customer accepts the consequences of an authorised unattended delivery subject to applicable law.
8. Insurance & claims
Unless expressly agreed in writing, Ontime Haulers does not arrange transit insurance for Customer Goods. Customers should consider appropriate insurance for the full replacement value of their Goods. Loss or damage claims should be notified promptly and supported with photographs, proof of value and other reasonable evidence.
9. No exclusion of non-excludable rights
Nothing in this Disclaimer or the Customer Terms & Conditions excludes, restricts or modifies any consumer guarantee, statutory right, remedy or liability that cannot legally be excluded, restricted or modified.
This notice is a summary only. If there is any inconsistency, the current Customer Terms & Conditions of Carriage govern, subject to applicable law.
Ontime Haulers Pty Ltd | ABN 62 608 446 199 | 839 Beaudesert Rd, Archerfield QLD 4108 | (07) 3496 9510 | accounts@ontimehaulers.com.au