Ontime Haulers Pty Ltd — Queensland & Northern NSW freight
Archerfield Distribution Centre, 2/839 Beaudesert Rd, Archerfield QLD 4108 · +61 7 3496 9510 · quotes@ontimehaulers.com.au
Our four services
| Service | What it is | Booking cut-off | Transit | Availability |
|---|---|---|---|---|
| General Service | Overnight deliveries for most zones. Some zones may take around 2 business days. Pickup is generally available a day before the expected delivery. | 2:00 PM (Mon–Fri) | 1 business day within Zone 1; up to 2 business days for all other routes | Zones 1–5 |
| Express Service | Same-day pickup and delivery for freight collected and delivered within eligible Pricing Zone 1 (Brisbane Metro) and Pricing Zone 2 suburbs. Not currently available for freight to or from Zones 3, 4 or 5 — use Hot Shot for urgent freight from those areas. | 9:00 AM for same-day | Same business day | Pickup & delivery within Zone 1 or 2 |
| Hot Shot | Available anytime for urgent freight, subject to vehicle and driver availability — dedicated vehicle, direct point to point. | No cut-off — on request | Direct, ASAP | On request across the network |
| Taxi Truck Hire | Day-hire facility, not an ordinary hourly delivery service. Minimum hire is 8 hours in most cases; a 4-hour minimum may be available in exceptional, pre-arranged cases. Hire rates are quoted per vehicle class on request. | Booked in advance / on demand | Unlimited stops within the hired window | Brisbane metro, Gold Coast and surrounds |
Five pricing zones
| Zone | Service areas | General | Express (same day) | Hot Shot | Taxi Truck Hire |
|---|---|---|---|---|---|
| Zone 1385 suburbs | Brisbane East; Brisbane North; Brisbane South; Brisbane West | Yes — book by 2:00 PM | Yes — book by 9:00 AM | On request, anytime | Yes — 8-hour minimum |
| Zone 2166 suburbs | Beaudesert; Gold Coast; Caboolture Bribie; Hinterland Brisbane | Yes — book by 2:00 PM | Yes — book by 9:00 AM | On request, anytime | Yes — 8-hour minimum |
| Zone 3208 suburbs | Sunshine Coast; Toowoomba; Tweed Heads Murwillumbah; Hinterland Gold Coast | Yes — book by 2:00 PM | Not available | On request, anytime | On request |
| Zone 4149 suburbs | Boonah Warwick; Hinterland Sunshine Coast; Dalby; Ballina Lismore; Gympie; Millmerran | Yes — book by 2:00 PM | Not available | On request, anytime | On request |
| Zone 570 suburbs | Bundaberg; Kingaroy; Roma; Casino Kyogle; Stanthorpe | Yes — book by 2:00 PM | Not available | On request, anytime | On request |
Suburb-level availability and cut-offs are confirmed on our delivery zone lookup. Locations outside Zones 1–5 are still served on request — contact the office for pricing and transit.
Tailored pricing on request
Pricing is tailored to your freight and service requirements. Contact our quotes team for a tailored quote. Freight is assessed by service level, vehicle type, zone, freight dimensions and handling requirements. Standard carton is 0.5 m × 0.5 m × 0.5 m up to 20 kg; standard pallet / skid / space is 1.2 m × 1.2 m × 2.0 m up to 1,000 kg, charged pro rata beyond those limits. Taxi Truck Hire is quoted as day hire with an 8-hour minimum in most cases.
Confirmed in your quote
Additional services & conditions
Additional charges may apply depending on site, handling, timing and freight requirements; these will be confirmed in your quote. Tell us about site type, handling, timing or oversize freight at booking so your quote is accurate.
Site & delivery type
| Additional service | When it applies | Notes |
|---|---|---|
| Construction Site | Delivery to or pickup from an active construction site | — |
| Residential Site | Delivery to or pickup from a residential address | — |
| School Delivery | Delivery into a school or campus | — |
| Shopping Complex | Delivery into a shopping centre or complex | Dock deliveries are treated as a standard commercial delivery |
| Time-Slot Booking | A booked delivery window or timed appointment is required | — |
Handling & equipment
| Additional service | When it applies | Notes |
|---|---|---|
| Tailgate | No forklift or dock at either end and a tailgate lift is required | — |
| Manual Unloading | Freight must be hand-loaded or hand-unloaded | Maximum weight per pallet 700 kg |
| Forklift Available at Both Ends | Forklift or dock available at pickup and delivery — the standard handling method | Confirm forklift availability at both ends when booking |
Waiting time (demurrage)
| Additional service | When it applies | Notes |
|---|---|---|
| Demurrage – Body Truck | Waiting beyond the standard loading/unloading allowance | A free allowance applies and scales with pallet count |
| Demurrage – Semi Trailer | Waiting beyond the standard loading/unloading allowance | A longer free allowance applies for full semi-trailer loads |
Failed & repeat attempts
| Additional service | When it applies | Notes |
|---|---|---|
| Futile Pick Up | Freight is not ready or not available at the booked pickup | — |
| Futile Delivery | Delivery cannot be completed for reasons outside our control | — |
| Reattempt | A further delivery attempt is required | — |
Freight characteristics
| Additional service | When it applies | Notes |
|---|---|---|
| Dangerous Goods | Correctly declared and ADG-compliant dangerous goods | We do not service bulk dangerous goods and do not service Dangerous Goods Class 7 |
| Overlength (3.0 m – 4.8 m) | Freight longer than 3.0 metres | — |
| Overlength (4.8 m – 7.2 m) | Freight longer than 4.8 metres | Freight over 7.2 metres in length or width must be quoted separately |
Timing
| Additional service | When it applies | Notes |
|---|---|---|
| Weekend | Pickup or delivery on a Saturday, Sunday or public holiday | — |
- Additional charges may apply depending on site, handling, timing and freight requirements; these will be confirmed in your quote.
- Quoted charges are exclusive of Fuel Levy Surcharge and GST.
- Use of any service constitutes agreement to Ontime Haulers Terms & Conditions of Carriage.
- Ontime Haulers is not a Common Carrier; goods are carried at owners risk.
- Full terms: Ontime Haulers policies & Terms & Conditions of Carriage