Legal hierarchy: applicable law and mandatory regulator requirements prevail over this policy. Customer-specific requirements and executed agreements must also be followed where applicable.
1. Purpose & Scope
Explains how Ontime Haulers handles personal information of customers, consignees, website users, applicants, workers, contractors, suppliers and visitors.
2. Information
May include contact details, booking/delivery information, account/payment data, POD photographs/signatures, GPS/telematics/camera information and compliance records where necessary.
3. Collection & Use
We collect information by lawful and fair means and use it for service delivery, communications, payments, safety, compliance, security, incident investigation, recruitment and operational improvement.
4. Disclosure
We may disclose to subcontractors, customers/consignees, insurers, advisers, technology/payment providers, recovery agents, regulators and authorities where reasonably necessary, authorised or legally required.
5. Security
We use reasonable technical, physical and administrative safeguards, restrict access, protect credentials, and report suspected privacy or data-security incidents promptly.
6. Access, Correction, Retention & Complaints
We provide access and correction mechanisms required by applicable law and retain information only as reasonably necessary for legal, safety, dispute, contractual or legitimate business purposes. Privacy complaints should be directed to Ontime Haulers administration/management and may also be made to the relevant regulator.
7. Legal Framework
Where applicable, this policy operates consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and current OAIC guidance.