Customer Terms & Conditions of Carriage
The master customer terms governing every quotation, booking, collection, carriage, handling, storage and delivery undertaken by Ontime Haulers Pty Ltd.
Last updated: 17 August 2026
Policies & Legal
Policies, Terms & Compliance
Browse the documents that govern our services. View online or download the original PDF.
Legal
Customer Disclaimer & Important Booking Notice
Version 2026.1 — the short-form booking notice that applies to website enquiries, quotations and electronic bookings, summarising how our Customer Terms & Conditions of Carriage apply.
Last updated: 17 August 2026
Payment Policy
How Ontime Haulers invoices for services, the payment methods we accept, credit account requirements and what happens when an invoice becomes overdue.
Last updated: 17 August 2026
Privacy & Personal Information Policy
How Ontime Haulers collects, uses, discloses, secures and retains personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 17 August 2026
Operations
Pallet Management & Hire Pallet Policy
Document OTH-PAL-008, Version 2026.2 — how CHEP, LOSCAM and other hire-pallet movements are documented, transferred, dehired, reconciled and charged.
Last updated: 15 September 2026
Non-Bulk Dangerous Goods Transport
Ontime Haulers accepts packaged and non-bulk dangerous goods subject to ADG Code classification, quantity, packaging, segregation and vehicle requirements. Bulk dangerous goods, tankers, bulk containers, explosives, radioactive material and other prohibited/high-risk DG are not accepted unless specifically approved in writing.
Last updated: 14 September 2026