Account & Data Deletion

How to request deletion

1. Email contact@ontimehaulers.com.au with the subject "Account deletion request".
2. Send it from the email address used for your account (or include that address), with your full name.
3. We may contact you to confirm your identity before deleting anything.
4. We will confirm by email once your account is deleted, normally within 30 days.

You can also call our landline on 07 3496 9510 (Mon–Fri 6am–6pm) for help.

What we delete

• Your login account (email/password or Google sign-in link)
• Your profile details such as name, phone and saved preferences
• Chat and enquiry history linked to your account, where not needed for an open job

What we keep, and for how long

• Consignment, booking, proof-of-delivery and invoice records — kept up to 7 years for Australian tax and financial record-keeping requirements.
• Safety induction and site visitor records — kept as required under work health and safety and Heavy Vehicle National Law (Chain of Responsibility) obligations.
• Records needed for an open claim, dispute or legal obligation, until resolved.

Retained records are no longer linked to an active login and are securely deleted once the retention period ends. See our Privacy Policy for more.